Welcome to MyGenie’s Privacy Policy (“Privacy Policy” or “Policy”).
MyGenie Technologies and its affiliates (collectively, “MyGenie”, “we”, or “us”) provide a digital platform offering seamless hygiene and sanitation services. This Policy outlines our practices regarding the collection, storage, usage, processing, and disclosure of personal data you consent to share with us when you access, use, or interact with our website at https://www.mygenie.in/ or mobile application ‘MyGenie’ (collectively, the “Platform”) or avail products or services offered by MyGenie through the Platform (collectively, the “Services”).
At MyGenie, we are committed to safeguarding your personal data and maintaining your privacy. To offer you a seamless service experience, we may need to collect and process certain personal information. This Policy explains how we handle your data.
By using the Services, you confirm that you have read and agree to be bound by this Policy and consent to the processing activities described herein.
1. BACKGROUND AND KEY INFORMATION
(a) How this Policy Applies:
This Policy applies to all individuals who access or use the Services. References to “you” mean the end user accessing the Platform. By using the Platform, you consent to our collection, storage, usage, and disclosure of your personal data as outlined in this Policy.
(b) Review and Updates:
We periodically update this Policy to reflect changes in our practices or applicable laws. Please check this page frequently to stay informed.
(c) Third-Party Services:
The Platform may include links to third-party services. MyGenie has no control over their privacy practices and is not responsible for how they handle your data. We encourage you to review their privacy policies.
2. PERSONAL DATA THAT WE COLLECT
We may collect different types of personal data, including but not limited to:
Contact Data: Your name, address, phone number, and email address.
Identity Data: Username, gender, and profile photos.
Marketing and Communication Data: Feedback, reviews, preferences, and survey responses.
Technical Data: IP address, browser type, operating system, device type, and usage data.
Transaction Data: Payment details (limited) and service history.
3. HOW DO WE COLLECT PERSONAL DATA?
We collect data through the following methods:
Direct Interactions: When you create an account, book a service, submit feedback, or contact us.
Automated Technologies: Cookies and other tracking technologies may gather data about your interactions on the Platform.
Third-Party Sources: We may receive personal data from analytics providers and service partners.
4. HOW DO WE USE YOUR PERSONAL DATA?
We use your data to:
Provide and manage our Services.
Process payments and manage transactions.
Enhance and personalize your experience.
Improve our Platform functionality.
Send you updates and marketing communications.
Comply with legal obligations.
5. COOKIES
Cookies are small files stored on your device that help us identify your browser and remember information. We use cookies to:
Track Platform performance.
Understand user preferences.
Provide personalized services.
Third-party cookies may also be used to provide advertisements and analyze site performance. You can adjust your cookie settings through your browser preferences.
6. DISCLOSURE OF YOUR PERSONAL DATA
We may share your data with:
Service partners for service fulfillment.
Third-party service providers for analytics and support.
Regulatory authorities if required by law.
We ensure all third parties comply with legal requirements and protect your data.
7. YOUR RIGHTS
You have the right to:
Access, update, or delete your personal data.
Opt out of receiving marketing communications.
Request data deletion by contacting us at support@mygenie.in.
8. DATA SECURITY
We implement appropriate security measures to protect your data. It is your responsibility to keep your account credentials secure. Notify us immediately if you suspect unauthorized access to your account.
9. DATA RETENTION
We retain your data for as long as necessary to provide our Services and comply with legal obligations. Aggregated data used for analytics may be retained indefinitely.
10. BUSINESS TRANSITIONS
In the event of a merger, acquisition, or sale, your data may be transferred to the acquiring entity. You will be notified of any such transition.
11. GRIEVANCE OFFICER
For any concerns or queries regarding your personal data, you can contact our Grievance Officer:
Name : Poonam
Email: support@mygenie.in
Address: 127, RAM BAGH ROAD, WARD NO 19, Ambala, Haryana - 133001, GAWAL MANDI